![]() ![]() My Cloud OS 5: Create a Backup share and TURN OFF "Mobile and Web Access" to prevent the Indexing and Generating Previews of backup content.įor more information, please refer to Answer ID 29513: My Cloud OS 5: Configure as a Third Party Software Backup Target.The share must be set to READ/WRITE for Acronis backups.If Rescue Media does not see your NAS, please refer Answer ID 29386: Acronis True Image Rescue Media Cannot Find My NAS.If Acronis True Image for Western Digital cannot be installed, please refer Answer ID 31822: Acronis True Image for Western Digital: Product Activation Required. ![]() A drive may not be detected if it is connected to a RAID port, even if it is not configured as a RAID in various motherboards.A drive may not be detected by Acronis True Image for Western Digitalįor more information, please refer to Answer ID 15481 Acronis True Image for Western Digital Does Not See My Drive.A Western Digital drive or USB device must be inside or attached to the computer.Acronis True Image for Western Digital Edition does not support the backup of internal drives on a Windows PC configured in a RAID.My Cloud Home and Duo are Not Supported!.My Cloud OS 5 the SMB (Server Message Block) protocol needs to be set to SMB2, SMB3, Please refer to Answer ID 29958: How to Change Windows Samba (SMB) Protocol Version on My Cloud OS 5.Surely WD allows them to contact the US for their assistance. ![]() I do not have time to train them to read but I did give them some encouragement to stop feeding Bovine EXcrement to people and admit they don’t know then seek higher help. They are nice people and want to learn but they do not read, not even the WD new software instructions that they pointed me to. They escalated it over here but refused to let me chat with US people. I know, it sounds like a joke but it is the only solution I have found after a week of playing with it and getting practically invisible support from WD here in SE Asia. It is a drawn out process of creating Rescue Media and then letting Win 10 finally give up and ask you if you have bootable media and then it will take that media and clone your system. The new version 33 from WD does work but it is a bear, look for my other comments on here about how it works. I uninstalled and reloaded it 3 times with the same results any ideas? I have attempted to use the software to clone my drive and each time I open the program it locks my pc. I love the speed of the USB 3.0 on the Seagate so I let the My Cloud just tinker along at its snail pace. I do have a Seagate 8TB backup in addition to My Cloud. I qualify for 400GB of cloud but do not use any. But then, Acronis as well as WD and Seagate, like MS, are all selling cloud space. I truly hope that WD will negotiate with Acronis to support an installation with a My Cloud in it. Seagate is trying to sell so much recovery business that they are not really supporting people doing things for themselves, their latest version of True Image, Discwizard, does not support cloning of Win 10 to SSDs. Once that step is done and True Image is satisfied and operable, then dismount the WD and put in any drive you want and clone from the internal to the drive that where you want the image. I have an HGST USB 3.0 connector that shows the WD ID in Device Manager. I have a proposition that I might offer you to try is to use a USB connected couple of drives, 1 being a WD using a good USB connector that allows the identity of the WD drive to be put onto the Device Manager as a valid WD drive from the list of verified drives. Trancer is a great source of good info so I would agree with him for most of it. ![]()
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